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Our return policy is up to 30 days. However, the item needs to be in its original sealed packaging and unused. Please check your email and you will see a link to return items.

 

Sale items are not returnable.

 

For hygienic reasons, socks, beanies and hats cannot be returned.

 

Please contact us using the Contact button at the bottom of this page or email us directly at sales@kidtravis.com. 

 

*Shipping cost is non refundable. 

 

*Return shipping applies

If a product you received is damaged during shipment, we can send a replacement right away.

 

Please email us at sales@kidtravis.com with pictures and a detailed description within 72 hours of the package delivery. 

 

DO NOT use the Contact button at the bottom of this page since we don't yet support the feature to upload any images. We apologize for this inconvenience.  

If a product you received is not what you ordered, we can send a replacement right away.

 

Please email us at sales@kidtravis.com with pictures and a description within 72 hours of the package delivery.  

 

DO NOT use the Contact button at the bottom of this page since we don't yet support the feature to upload any images. We apologize for this inconvenience.  

It takes about 7-10 business days for the order to process, but typically it should be processed much faster. You will get a shipping confirmation email once it's done processing. Please be patient during Holiday times, we have your oder if you got the order confirmation email. 

 

Shipping usually takes 3-7 business days after an order has been processed. 

 

Shipping costs are $4.99 flat rate for the USA. 

 

We are currently not shipping internationally.

 

Yes, we know! Many giant e-commerce stores, you know which one, has made us used to free shipping :)

 

However, it's hard for small businesses like us. But it wont stop us from trying to offer free shipping whenever we are able to.